Making a booking:

How to book:
  • Please email us your initial requirements and we will reply promptly to confirm the price and availability, in order for you to advise whether you wish to make a booking. If so, we will go ahead and secure your reservation. A confirmation invoice will then be sent to you by email as confirmation of the services booked.
Payment of Deposit & Balance:
  • Payment terms: 50% deposit per person at the time of booking. Balance due 6 weeks prior to commencement of safari.
    Initial deposit of may be paid by direct bank transfer to our Nairobi bank account (details will be included with our confirmation invoice or cash).
  • To accept payment by VISA or MASTERCARD from a cardholder who is outside Kenya at the time of the transaction we are required by the local Kenyan banks to obtain from you a faxed letter of authority to charge your VISA or MASTERCARD together with a faxed photocopy of your passport details and a faxed copy of the card (both sides). This measure is required for any transaction where the cardholder is not actually present in Kenya and is to prevent fraudulent use of credit cards. However, payment by a credit card will incurr a surcharge of 6%.
  • Payment of the balance should be made by direct transfer to our bank account in Kenya.
Cancellations:
  • Our cancellation charges are determined by the fact that once we have booked with hotels and safari camps/lodges and with local airlines, they will charge us a cancellation fee if we cancel a booking. We try to keep such charges to a minimum and they are as follows:
    1. Bookings cancelled or amended up to 45 days before commencement of the safari incur a 10% cancellation charge.
    2. Cancellation or amendment less than 45 days but more than 14 days prior to commencement of the safari 60% refund, 40% cancellation charge.
    3. Cancellation or amendment less than 15 days but more than 2 days prior to commencement of the safari: 40% refund, 60% cancellation charge.
    4. Cancellation or amendment less than 3 days before commencement of the safari - nil refund, 100% cancellation charge.
Responsibility:
  • Travel carries some measure of inherent risk including, but not limited to, the hazards of traveling in underdeveloped areas where road conditions and other facilities may be poor or lacking; the forces of nature; and accident or illness in remote regions without means of rapid evacuation. Bookings are accepted on the specific condition that Wild Escape Safaris acts only as agents of the passenger in all matters relating to hotels, sightseeing tours, restaurants, all forms of transportation and other services which may be included in these tours. We purchase these services from suppliers and other independent contractors, without warranties and representations from them and thus such services are not subject to its control.
  • The right is reserved to substitute hotels of comparable status and to make any changes in the itinerary where deemed necessary or caused as a result of adverse road or weather conditions, disruptions to airline schedules or any other valid reason. While all precautions are taken to ensure the passenger's safety and enjoyment on these tours, Wild Escape Safaris Ltd and/or its agents shall not be liable for death, injury, delay, loss or damage arising from any cause and in any manner whatsoever or change of itinerary or act, including any acts of terrorism, acts of God and government, neglect, accident, error or omission caused by any of these suppliers or independent contractors, their employees, representatives or any event beyond our control.
  • All baggage is carried at the passenger's own risk, and Wild Escape Safaris Ltd reserves the right to exclude certain baggage at its discretion. The airlines used to provide flights within Kenya are subject to international air conventions limiting its liability; the limitations of liability are contained on the reverse side of the airline ticket and form part of the terms and conditions of this package.